Disputing WorkCover Decisions

Any decision made by a WorkCover insurer may be referred to the Accident Compensation Conciliation Service. Conciliation is meant to be a process controlled by the independent conciliator which allows discussion of the dispute.

The conciliator helps you to find a way to resolve the dispute but has only limited powers to make a binding decision.

You do not need a lawyer to go to conciliation, but you may find it helpful. You may want to take a friend with you.

What you need to do is:

1. Within 60 days of the decision being notified to you, complete a Request for Conciliation form.
2. Send the form and any medical reports supporting you, and a short written summary of what should happen and why, to the Accident Compensation Conciliation Service.
3. A date for a conciliation meeting will be set, and you will be notified.

We can assist you:

• to lodge the conciliation request;
• to obtain all relevant material and file it with the Conciliation Service;
• by attending conciliation with you.

If you are not happy with a conciliation outcome, seek legal advice before the outcome is finalised. You may be able to take the dispute to court for a decision.

Can I appeal to the Court?

Yes. If conciliation is unsuccessful, you may issue proceedings in the Magistrates’ Court, or;

County Court

Sometimes medical questions are referred from conciliation or court to a Medical Panel. A Medical Panel is made up of a number of doctors who will read the documentation, examine you and make a decision on the medical question which is then binding on the parties and on the Court.